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Or force Outlook to download the latest version of the offline address book.*Note: Disabling cached mode is not really a fix!Exchange 2013 has gone through an evolution in the way the Offline Address Book is generated and maintained.This would leave the source database mounted and the destination (the second database copy) would end up in a “Failed and Suspended” state.What ended up happening is about a day later if a user tried to manually download the address book, they would not be able to and would get a 0x80190194 error: Troublshooting So what is this? Well, let’s look at the log files for OAB downloading.Even tried restarting the Exchange Mailbox Assistant service without any luck.Next we renamed the folder containing the OAB files (the folder with a name that looks like a GUID).In addition to this there a a few methods by which your Outlook clients get the offline address book.*Note: Unless you are NOT in cached mode.

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If you receive an error message then you can investigate further (Note: Set your Outlook client to send you a delivery report on the test email as well).For web-based distribution make sure the site is up.Exchange 2013/2016Exchange 2013/2016 will only be distributing the OAB via web-distribution. For all versions of Outlook (since 2003) you have two choices, either take Outlook out of cached mode* (so it queries the ‘live’ global address list).So, first, check to see where the mailbox is: Which gives us this result: Then we can check and the database is mounted: Next we can try to update the files for the OAB.Check the OAB file location to confirm the dates on the files: The we can run this command (assuming you have one OAB): In the case of my client, the files never changed.

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